| Description: | Co-workers or clients who are impossible to work with can make your job difficult and affect your productivity. We all work with a variety of personalities in the workplace. Effectively coping with difficult people, whether they are customers or coworkers is an invaluable skill. Focusing on the issue and not the anger or strong emotions conveyed by others can lead to a more industrious work environment. Clear and open communication, as well as customer satisfaction, can be increased with active listening and assertiveness in difficult situations. Troy Farmer, MSW works with Human Management Services, Inc. (HMS) as a clinician and trainer. Troy worked for a financial institution for 11 years as a Human Resources Representative and Education and Development Coordinator. Troy brings a wealth of experience from both her corporate and human services experience in training management. Troy earned her Master's in Clinical Social Work from Widener University. She graduated from Widener with honors and was selected as a recipient of an Award for Who's Who in America Amongst Collegiate Graduates. |
| Prerequisites: | |
| Level: | |
| Date: | Tue, Nov 17, 2009 |
| Time: | 1:30 pm to 2:30 pm |
| Instructor: | Employee Training |
| Location: | 261 413 Academy St. - (261 108) Building Information | Building Map |
| Offered By: | Training and Career Developmen |
